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We couldn’t be more pleased with Austen. The entire team is responsive, professional & reliable. A customer for several years, we’ve never had a problem that hasn’t been addressed immediately.
We highly recommend Austen.
great customer service
I needed the installation of a single unit, split system made by Mitsubishi. I got about 6 offers from different contractors. I decided to grant the contract to Austen Enterprises, because they are an Elite Diamond Mitsubishi contractor, they offered the best price and not only the installation of the equipment but also the installation of the required electrical circuits and panel , which the other contractors do not offer. As Austen has a sister company that handles the electrical work and their crew does both works, for me they were the perfect choice. With the other contractors I had to handle the electric work separately, by myself. And that is costly and nasty.
The installation work was done the next day after signing the contract and the work was excellent. As I told them, my home had an installation that a museum would envy. My wife was very pleased not only for the perfect functioning of the equipment but fot he final touches hiding the piping and electrical cables.
I am very happy with their work. Their personnel is not only very professional but also very courteous , punctual and educated.
And the next day I received the Mitsubishi warranty, after the registration was done by Austen .
Would contract them in the future without any doubt. And I recommended them as an excellent company.
I purchased my AC unit thru Austen Air Conditioning, I got the unit I wanted and it was installed on time. I highly reccomend their services.
My experience with Austen Air Conditioning was nothing short of exceptional! Their courteous, efficient, knowledgeable, professional & reliable staff coupled with reasonable pricing are what makes Austen Air a rare find in the South Florida area.
As part of my home remodeling, I was interested in a new AC system that would deliver the quietest sound levels in the market. I took great comfort when Austen Air’s recommendation of the Mitsubishi Electric split ductless system coincided with my research findings. They handled my city’s permitting requirements & installed the system just 2 days after having ordered it. Customer service & company responsiveness at its very best!
From Sales Manager Walter to Project Manager Mr. Ernie & Technicians Alexander, Diego & Adrian, I had an overall stellar experience & thus highly recommend them with no reservations whatsoever. I give Austen Air Conditioning 2 thumbs up & rate them 5 out of 5 stars!